Refund policy

Return & Refund Policy

Last Updated: October 21, 2026

Thank you for shopping at Iabler.

We understand that sometimes a product may not meet your expectations. We offer a 30-day return and exchange policy for eligible purchases and aim to make the process clear and straightforward.

Please review the following information before requesting a return, exchange, or refund.

1. 30-Day Return and Exchange Policy

We accept eligible returns and exchanges within 30 calendar days of the delivery date.

To request a return or exchange, please contact us at service@iabler.shop within 30 calendar days after receiving your order.

Our policy applies to eligible products purchased directly through iabler.shop, including both defective and non-defective items.

Customers may request returns for reasons such as:

  • The product does not meet their expectations.

  • They ordered the wrong color, style, or size.

  • They changed their mind after receiving the product.

  • The product arrived damaged or defective.

  • They received an incorrect item.

  • An item was missing from their order.

All eligible requests will be reviewed according to the conditions outlined below.

2. Return Eligibility and Product Condition

We accept returns of eligible products that remain in good condition.

To qualify for a standard return:

  • The return request must be submitted within 30 calendar days of delivery.

  • The product must be free from damage caused by misuse or improper handling.

  • The product must be reasonably clean and suitable for return.

  • Any included accessories or essential components must be returned when applicable.

  • The customer must provide an order number or other proof of purchase.

Opening the packaging does not automatically make a product ineligible for return.

Customers may open the packaging to inspect the product, check its appearance, and confirm its suitability.

For wearable accessories, such as Santa hats and hair scrunchies, brief try-on for fit or appearance is permitted.

For decorative products, customers may carefully remove the item from its packaging and inspect its size, color, design, or suitability for the intended display.

A product that has been opened or briefly tried on may still qualify for return, provided it remains clean, undamaged, and in suitable condition.

Original packaging is appreciated but is not required. Please use secure packaging when returning products to help prevent damage during transportation.

3. Items That May Not Qualify for Standard Returns

We may be unable to accept standard returns for products that:

  • Have been damaged through misuse or improper handling.

  • Show substantial wear beyond reasonable inspection or brief try-on.

  • Have been washed, altered, or modified after delivery.

  • Have significant stains, odors, or other conditions resulting from use.

  • Are missing essential components due to customer handling.

These conditions apply to ordinary returns for non-defective products.

If an item arrives damaged, defective, or incorrect, please contact us even if the packaging has been opened. Such requests will be handled separately under Section 5.

Nothing in this policy limits any rights customers may have under applicable law.

4. How to Request a Return

To help us process your request, please follow these steps.

Step 1: Contact Customer Support

Email service@iabler.shop within 30 calendar days of delivery.

Please include:

  • Your order number

  • Your name and the email address used for the order

  • The product you wish to return

  • The reason for the return

  • Relevant photographs, if the product arrived damaged, defective, or incorrect

Photographs are not required for ordinary change-of-mind returns.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide the applicable return instructions.

If the return is eligible, we will provide the authorized return shipping address and any additional information needed.

Step 3: Prepare and Ship Your Return

Please package the item securely to help prevent damage during transportation.

Ship the item to the return address provided by our customer support team within 30 calendar days after receiving return authorization.

We recommend using a shipping service that provides tracking information.

Step 4: Return Inspection

After the returned item is received, we will review its condition and confirm whether it meets the applicable return requirements.

We will complete the return inspection within 5 business days of receiving the returned package.

You will be informed of the return decision by email.

Step 5: Refund or Exchange

If the return is approved, we will process the applicable refund or exchange according to this policy.

Please do not send products back without first requesting return instructions.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact us at service@iabler.shop.

Please provide your order number, a description of the issue, and photographs when available.

After reviewing the issue, we will offer an appropriate resolution, which may include:

  • A replacement of the affected item, subject to availability.

  • An exchange for the correct item.

  • A refund to the original payment method.

Iabler covers the return shipping cost for confirmed damaged, defective, or incorrect products.

If a return is required, we will provide a prepaid return shipping label or arrange another return method at no cost to the customer.

In some situations, a physical return may not be necessary. We will inform you if that applies to your request.

Customers will not be charged a restocking fee for these returns.

6. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Return Reason Who Pays Return Shipping?
Changed mind Customer
Ordered wrong style, color, or size Customer
Product does not meet personal preferences Customer
Product arrived damaged Iabler
Product is defective Iabler
Incorrect item received Iabler
Item missing from the order Iabler covers the cost of resolving the verified issue

Customer-Requested Returns

For returns due to a change of mind, personal preference, or an incorrect selection made during ordering, customers are responsible for the return shipping cost.

The actual return shipping charge depends on the carrier and shipping service selected by the customer.

Customers pay this charge directly to their chosen carrier. Iabler does not deduct an additional return shipping fee from the merchandise refund.

Seller-Responsible Returns

For confirmed damaged, defective, or incorrect items, Iabler covers the applicable return shipping cost.

If a return shipment is required, our customer support team will provide instructions and a prepaid shipping label or another no-cost return arrangement.

Restocking Fee: $0.00

We do not charge restocking fees for eligible returns.

7. Exchanges

We accept eligible exchange requests within 30 calendar days of delivery.

Customers may request an exchange for an available alternative color, style, or other applicable product variation.

Exchanges for Personal Preference

If you wish to exchange an item because you selected the wrong style, color, or size, or because your preference has changed:

  • Contact us within 30 calendar days of delivery.

  • The item must meet our standard return eligibility requirements.

  • The customer is responsible for shipping the original item back to us.

  • Iabler covers standard shipping for one approved replacement shipment within our supported U.S. delivery area.

  • Exchanges are subject to product availability.

If the replacement item has a different price, any price difference must be settled before the replacement is shipped.

Exchanges for Damaged, Defective, or Incorrect Products

For confirmed product defects, shipping damage, or fulfillment errors, Iabler covers the applicable return shipping and replacement shipping costs.

If the requested replacement is unavailable, we will offer a refund for the affected item.

8. Refund Amounts

Approved refunds are issued to the original payment method used at checkout.

For eligible standard returns, the refund includes the amount actually paid for the returned merchandise, including applicable product discounts.

Original Shipping Charges

The original $5.99 standard shipping fee is not refunded for returns requested because of a change of mind, incorrect customer selection, or personal preference.

For an order returned in full due to a confirmed error by Iabler or a qualifying product defect, any original standard shipping charge paid for that order will also be refunded.

We do not retroactively charge shipping fees if an approved partial return causes the remaining order value to fall below the $49 free shipping threshold.

Restocking Fees

No restocking fee is charged.

9. Refund Processing Time

Once a returned item has been received, inspected, and approved, we will issue the refund to the original payment method within 10 business days of return approval.

Business days exclude Saturdays, Sundays, and applicable U.S. public holidays.

The refund will be made using the original payment method whenever possible.

Your bank, card issuer, or payment provider controls when the issued refund appears in your account. For this reason, the exact bank posting date cannot be guaranteed by Iabler.

If the refund has not appeared after 10 business days following approval, please contact us at service@iabler.shop with your order number so we can review the transaction and provide available refund information.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at service@iabler.shop.

We will review your cancellation request based on the current order status.

If the order has not been shipped and cancellation is still possible, we will cancel it and arrange a refund to the original payment method.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may request a return after delivery according to this policy.

11. Return Shipping Address

Returns are handled through designated return arrangements coordinated by our customer support team and logistics partners.

The appropriate return shipping address will be provided after your return request has been reviewed.

Please do not send products directly to our business operations address in China unless our customer support team has specifically instructed you to do so.

Sending products to an unauthorized address may delay the return process.

12. Customer Support

If you have questions about returns, exchanges, refunds, or an existing order, please contact us.

Brand: Iabler

Customer Support Email: service@iabler.shop

Customer Service Hours:

Monday – Friday: 8:00 AM – 6:00 PM (Eastern Time, ET)

Saturday & Sunday: Closed

Business Operations Address:

Room 1902, Block A, Building 5, Jiayu Haoyuan
No. 698 Jihua Road
Shenzhen, Guangdong 518000
China

The address above is our business operations address and is not a designated return shipping address.

We appreciate your understanding and will review eligible return and refund requests in accordance with this policy and applicable consumer protection laws.